We are excited to hear of your interest in ordering our Standard Supply Mirror iPhone 5 Phone Case and are sorry to hear that the case arrived in less than perfect condition. We have thoroughly searched our ordering system with the information provided and are sorry to say that we have been unable to locate your order. In reading your emails to us, we found that your sister contacted Customer Service regarding this matter. So that we may attempt to locate this order, may we ask what phone number did she contact regarding this matter? We kindly ask that you please respond to this email so we may further research to provide you with a timely resolution. We value you as a Marc by Marc Jacobs Customer and hope to hear from you soon.