As technology evolves at an ever-increasing rate, businesses in the hotel and leisure industry and those in hospitality could find it hard to stay level with all emerging trends and innovations. But in order to keep prospering and make use of the savings and improvements technology can deliver, there are certain technological advances that businesses of today and tomorrow cannot ignore.
Until recently it was believed that, as hotels are generally fixed entities, mobile technologies would most likely have an insignificant impact on the measures they adopt to interact with clients. This, however, has been completely disproved as smartphones and tablets have become essential tools on both sides of the check-in desk, allowing hotel staff to engage with guests at any location, enhancing the personalisation of their check-in experience and curtailing expenses related to static reception desks and technology as a whole. Mobile is rapidly changing the way people interact with technology and hospitality is no exception, often even leading the way, says Calum McIndoe, in an article for the Hospitality Net website.