Our success is demonstrated by our industry-leading retention rate. Depending on the market, 70 to 80 percent of our members choose to renew with us annually.
We stay in touch with all your members through a high-tech, high-touch approach that has consistently delivered the revenue and profits our hotel partners are striving to achieve.
In addition, staying in touch is made easier – and more profitable – for you with HMC’s Customer Relationship Management program, ClubCentral CRM.
Designed by hoteliers for hoteliers, ClubCentral CRM is a simple to use, yet high-powered software program that links member usage and customer data directly with reporting systems and campaign management tools