We are writing to you regarding our mutual guest Mathias Mayerhoefler with reservation number 510181023, check-in date 2015-07-23, and check-out date 2015-07-25.
Can you please check you records because the our mutual guest informed us that he was charged twice.
The Guest was charged on his Credit Card although he payed upon arrival
Can you please check this situation?
Thank you for your cooperation.
Kind regards,