Leadership
Over the years, Kelleher ‘s leadership style had crystallized around three key principles, each addressing a different area of management. The first pertained to cost controls. Unit 1994, Kelleher had personally approved every expenditure of over 1000- not because he did not trust his employees but because he knew that if they knew he was watching, they were likely to be just that much more careful, Kelleher regularly monitored southwest’s costs, and he constantly urged his employees to do the same.