Hello player,
My name is Jeremy and I will be your customer service representative today.
Sorry for all the inconvenience this caused you. As our compensation rules are very strict, I am afraid we can not compensate you for this case because this is the normal game setting. This is for the fair game environment. We did this to all the players involved in this case and I wish you could accept our sincere apology.
We are dedicated to provide better game experience and fair environment to you. If you have further questions regarding this, please feel free to write back.
Thanks very much for your support.
Best Regards,
Tap4fun
Jeremy