The concept of Total Quality Management (TQM) as an ingredient for an organizational performance is
of paramount importance for every organization in pursuit of competiveness. TQM implementation has
been an important aspect for improving organizational effectiveness and efficiency. A good number of
scholars have investigated the links between TQM and performance. In examining the relationship
between TQM and performance, scholars have used different performance indices such as financial,
innovative, operational and quality performance. A considerable amount of publications on the TQM
suggest that TQM can be tantamount to improvement of performance in organizations. TQM focuses on
continuous process improvement within organizations to provide superior customer value and meet
customer requirements. TQM as a popular guideline for organizational management is adopted for
developing strategic infomaps and infocharts for an information organization