3.1 Establishing the TDQM Environment
This is the first step in TDQM process and probably one of the most difficult steps in the process, as similar to the introduction of Concurrent Engineering into the industry [6]. The existing culture which is characterised by an attitude, for example distributors know the IQ problems but do not want it to be fixed or AIS staff knows how to identify the IQ problems but do not want to say that they do not know how to change functional requirements that drives the data. It is because they worry about job cut. Given these existing barriers, one of the most important solutions is the involvement of the top management to support all obstacles as its pace of commitment is the only way to gradually change the existing culture in organisation. The action plan should be developed as following:
• Overall goals and objectives to the achievement of IQ.
• Strategies to obtain goals and objectives.
• Infrastructure needed such as responsibilities of members in the team, training programs etc.