7 Rules for personal online activities
Speaking “about” Roche
These principles apply to those personal online activities where you might refer to Roche or one of our
products or businesses:
1. Be conscious about mixing your personal and business lives. There is no separation for others
between your personal and your business profiles within social media. You must be aware of that.
Roche respects the free speech rights of all our employees, but you must remember that patients,
customers and competitors as well as colleagues may have access to the online content you post.
Keep this in mind when publishing information online and know that information originally intended
just for a small group can be forwarded on.
2. You are responsible for your actions. You are “speaking” publicly and your contribution may stay
searchable and retrievable for a long time to a broad audience - both internally and externally.
Anything that brings damage to our business or reputation will ultimately be your responsibility. This
does not mean that you should refrain from any activity, but that you should use common sense and
take at least the same caution with social media as with all other forms of communication.
3. Follow the Roche Group Code of Conduct. When “speaking”, be compliant with the Roche
Group Code of Conduct, as well as all other Roche Positions, Policies & Guidelines (i.e. Protection of
Privacy, Rules on Insider Trading, etc.). Be respectful of all individuals, races, religions and cultures;
how you conduct yourself in the online social media space not only reflects on you – it can fall back
on Roche and all our employees.
4. Mind the global audience. Even if you are posting on a “local” platform, the information may be
accessed globally. This is particularly important in our regulated business. While your message may
be accurate in some parts of the world, it could be inaccurate or violate regulations in others.
Be mindful that different cultures have different values, and statements that are deemed acceptable
or even funny in one culture may be considered offensive in others. Keep that “world view” in mind
when you are participating in online conversations.
5. Be careful if talking about Roche. Only share publicly available information. You are not
allowed to talk about the revenue, future plans, or the share price of Roche as this may have serious
legal repercussions for you and the company. Engage only in discussions where you are comfortable
and knowledgeable about the topic. Make sure to share only information that is publically available.
If you are unsure if information is publically available or is otherwise inappropriate to post, contact
your Communications Department before posting any such information.
6. Be transparent about your affiliation with Roche. If you are commenting on any of Roche’s or
our competitors’ products or initiatives in a public forum or on a website or personal blog, make sure
to fully disclose your affiliation with Roche and that your opinions are personal and not attributable
to Roche. (Example: “I work for Roche. All opinions expressed are my own and do not necessarily
represent the position of my employer”)
7. Be a “scout” for sentiment and critical issues. Even if you are not an official online
spokesperson, you are one of our most vital assets for monitoring the social media landscape. If you
come across positive or negative remarks about Roche or its products online that you believe are
important, consider sharing them by forwarding them to your local communications department.
This is most important in the case of so-called “Adverse Events”: When you come across information
where somebody mentions side-effects after having taken one of our drugs in a credible and
identifiable way, you have to immediately forward such information to the global Drug Safety Team
for further action.
7 Rules for personal online activities
Speaking “about” Roche
These principles apply to those personal online activities where you might refer to Roche or one of our
products or businesses:
1. Be conscious about mixing your personal and business lives. There is no separation for others
between your personal and your business profiles within social media. You must be aware of that.
Roche respects the free speech rights of all our employees, but you must remember that patients,
customers and competitors as well as colleagues may have access to the online content you post.
Keep this in mind when publishing information online and know that information originally intended
just for a small group can be forwarded on.
2. You are responsible for your actions. You are “speaking” publicly and your contribution may stay
searchable and retrievable for a long time to a broad audience - both internally and externally.
Anything that brings damage to our business or reputation will ultimately be your responsibility. This
does not mean that you should refrain from any activity, but that you should use common sense and
take at least the same caution with social media as with all other forms of communication.
3. Follow the Roche Group Code of Conduct. When “speaking”, be compliant with the Roche
Group Code of Conduct, as well as all other Roche Positions, Policies & Guidelines (i.e. Protection of
Privacy, Rules on Insider Trading, etc.). Be respectful of all individuals, races, religions and cultures;
how you conduct yourself in the online social media space not only reflects on you – it can fall back
on Roche and all our employees.
4. Mind the global audience. Even if you are posting on a “local” platform, the information may be
accessed globally. This is particularly important in our regulated business. While your message may
be accurate in some parts of the world, it could be inaccurate or violate regulations in others.
Be mindful that different cultures have different values, and statements that are deemed acceptable
or even funny in one culture may be considered offensive in others. Keep that “world view” in mind
when you are participating in online conversations.
5. Be careful if talking about Roche. Only share publicly available information. You are not
allowed to talk about the revenue, future plans, or the share price of Roche as this may have serious
legal repercussions for you and the company. Engage only in discussions where you are comfortable
and knowledgeable about the topic. Make sure to share only information that is publically available.
If you are unsure if information is publically available or is otherwise inappropriate to post, contact
your Communications Department before posting any such information.
6. Be transparent about your affiliation with Roche. If you are commenting on any of Roche’s or
our competitors’ products or initiatives in a public forum or on a website or personal blog, make sure
to fully disclose your affiliation with Roche and that your opinions are personal and not attributable
to Roche. (Example: “I work for Roche. All opinions expressed are my own and do not necessarily
represent the position of my employer”)
7. Be a “scout” for sentiment and critical issues. Even if you are not an official online
spokesperson, you are one of our most vital assets for monitoring the social media landscape. If you
come across positive or negative remarks about Roche or its products online that you believe are
important, consider sharing them by forwarding them to your local communications department.
This is most important in the case of so-called “Adverse Events”: When you come across information
where somebody mentions side-effects after having taken one of our drugs in a credible and
identifiable way, you have to immediately forward such information to the global Drug Safety Team
for further action.
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