When a company faces crisis, it gains a forum to bolster or damage the brand. Its actions and behavior as well as how it communicates those actions and behavior determine the impact.
We’ve created this page as a resource for communication professionals and students to examine Toyota’s approach to communications during its recall crisis.
As an experiment, we're going to serve as a curator for the page, adding and subtracting information as the situation plays out.
If you have ideas or content for the page, by all means send them to us
The Hoffman Agency