Problems in Strategic Planning Unit:Disagreement occurred between director and employees, namely,
the manager during the interview also supported this idea. Strategic planning unit director was strategist
and expert inmarketing and CRM, however, he was inadequate and uninformed in the strategic planning
process. The director certainly didn’t look internal customers and he was result-oriented. The director
consider each issue which was important and crucial for him and was doing everything to achieve the
targets. The director had a project-oriented image but in the meetings instead of talking strategic planning,
he was entering into different expectations. He approved the project proposals coming from teammates
however, he didn’t actually accept and execute them. Director told that the teammates sometimes could
work at home rather than coming to the office but inreality this was so difficult because the company has
strict rules about working hours. The new leader of the company is on the road to become the CEO of the
holding. In the company so many departments are directly linked to him so the new leader was so busy to
control all departments as well as strategic planningdepartment. This cause another problem that the
CEO rather than control everything in strategic planningdepartment, he just consider the issues which the
director gave him. Actually, the CEO has an inadequate information about the department because he was
depend on what the director gave him. This situation leads the director to be dominant and arbiter in the
department. There are teammates in strategic planning unit who have humanistic perspective but they
couldn’t come out in the process because of the director. At this point, we taught that, if one of the
teammates who have humanistic perspective was director, there could be more people-oriented and
motivated process for strategic planning unit. Therefore the unhappiness within the team could be
changed by happy working conditions.