Training is the acquisition of knowledge and skills in order for a person to carry out a specific task or job. Training benefits employees in several ways:
• It increases their sense of ownership in the business.
• They become more organized, productive and flexible and are better able to meet the needs of internal and external customers.
• New skills and abilities in areas such as decision-making can empower staff, which makes them more effective.
Tesco's business image also benefits as customers are more confident in the competence and knowledge of staff. This in turn helps Tesco grow.