Job description
1. The individuals working in ground duty branch are often known as 'ground crew' or Ground Staff. They work at airports to keep airplanes running efficiently. From welcoming passengers to an aircraft’s take-off, airport ground staff and air operations personnel play a crucial role in areas such as commercial activities, airline operations and the running of airports.
Passenger service
This includes services inside the airport terminal such as:
Providing check-in counter services for the passengers departing on the customer airlines.
Providing gate arrival and departure services. The agents are required to meet a flight on arrival as well as provide departure services including boarding passengers and closing the flight.
Staffing the transfer counters, customer service counters and airline lounges.