Impact
An evaluation questionnaire used before and after the programme has shown that that managers are now dedicating more time to leadership and people management and value these behaviours more highly than prior to the intervention. Equally important, their customers, unprompted, have commented positively on the department is “can do” attitude which they are now experiencing. Another technology department within the business has been so impressed by the changes they too are now undertaking a similar programme with Human Qualities.
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