Nielsen’s Mobile Insights studied the phone and Internet behavior in Malaysia. It performed a survey on 3889 Malaysian Internet users, aged 15 to 64 years old, in 2010 [9]. According to the Nielson report, the number of satisfied Malaysian Internet users had only increased by 3%, while unsatisfied users increased from 16% to 26%. The elements such as coverage and speed have the most significant effect on the Internet Service Provider (ISP) selection and users’ satisfaction [9]. This study also found out that Mobile broadband is becoming the most common way for an Internet connection rather than the fixed broadband and dial up. The respondents’ percentage increased from 20% to 54% between 2009 and 2010 [9]. Nielsen also reported that Instant Messaging, local news, web-based email and video sharing is used by an average of 33.5% respondents. However, at the top of the list, 71% of the respondents visit social websites [9]. The Nielsen study also reported that Internet users in the light Internet dependency category decreased from 65% to 47% while heavy users with a time spending of 22.3 hours per week online increased from 15% to 31% respondents and medium users with 19.3 hours per week online activities remained unchanged [9]. These results and statistics reflect that the number of light Internet dependent users is decreasing but the number of heavy Internet users is increasing. Table I shows the findings of the summary of the Nielsen net survey.