Studiesrelated to emotional labor conducted on hotel enterprises havemostly focused on the causal relationships between emotionallabor and employee attitudes, such as satisfaction and immersion,and positive organizational behavior (Lam and Chen, 2012; Lee andOk, 2012). The present study shows that in family-style restaurants,the stress of employees who perform front-line customer service isexpressed through the emotional labor and emotional dissonancethey experience in work situations. Employee stress was thus con-nected to turnover intent, a negative employee attitude variable,confirming that efficient stress control is closely related to emo-tional labor, and turnover intent can be reduced through effectivestress control.