Information exchange refers to the ability of a firm to
share knowledge with its supply chain partners in an
effective and efficient manner. The information shared in
an SCCS encompasses information between direct channel
partners as well as throughout the entire supply chain
network (Clemons & Row, 1993). In order for channel
partners to use it effectively and efficiently, information has
to be exchanged when needed. It needs to come from a
credible source and in an adequate format (Mohr & Sohi,
1995). An effective information exchange has been identified
as one of the most fundamental abilities in the supply
chain process (Shore & Venkatachalam, 2003).