As one person put it at an Engage for Success meeting I attended recently, "Engagement is not something you do, it's about how the organisation is." I totally agree with this, although I don't agree with people who claim that you can't measure engagement. You can if you don't seek to be absolutely purist about it. You simply include a handful of classic engagement indicator questions in your staff survey and average up the positive responses to these to arrive at the percentage of your employees who love the organisation and want to go the extra mile..