But if I can’t pull crisp and definitive lessons from our experience, I can offer some observations on what we might have done differently before and after Lance Armstrong crossed the finish line on that glorious day in July 1999. While it’s always tempting to place the blame on individuals or particular groups—imperfect leaders, recalcitrant managers, implacable customers, overweening regulators, meddlesome board members—my thoughts really apply to the organization as a whole. And while I can’t claim that following these suggestions would have maintained the momentum of our turnaround, ignoring them certainly contributed to its stall. Despite the unique nature of the Postal Service, I would argue that these suggestions apply to any organization undertaking a major change initiative.