I understand that the agreed process is the report is produced based on the checking whether the system error before, in order to prevent the case that retailer/TM was told they did not do their job whilst they did but system error. Case as below which PRAE SRILANNA was shown that they did not submit whilst TM said the retailer submitted but system error which Ming agreed that it’s correct.
May I get the reply for below?
1) whether agreed process is checking system error or not before post in the report out
2) if the answer of the 1) is yes, why this is happened?
3) As Max is producing the history of the unfavoured behavior, is this case not counted in that unfavoured behavior?