Ensure that customer care specialists and team leaders are empowered.
Fosters associates to learn, develop and adapt to a constantly changing work environment. Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement. Determines training requirements. Ensures timely and effective training is delivered to enhance skills of the team. Implements initiatives and processes to improve all aspects of the department.
The operations manager of operations will be responsible for all client/customer-related tasks including customer satisfaction surveys.