Implementing case management is accompanied by a
profound change in professional practices and needs to
occur in a supportive environment. Integration helps
case managers reduce fragmentation between services,
and the multidisciplinary team allows them to build their
new competency. This is why case management cannot
be applied outside of integrated services delivery, and
case management cannot be implemented without having
case managers participate in a multidisciplinary team.
Future research should examine the role of the case manager
team sometime after the case management implementation
phase and in terms of the case managers’ initial
training.