According our onsite visit on last week, it has been found the concern items about S/O status update, manpower & operation issue.
You please follow the actions which required to perform to recovery the customer satisfaction issue may occurs on lacking of operation.
Please revert me back the action plan within April 30, 2015 due to we also observed your internal meeting with staff & any other plan to share.
Your urgently action is required for this matter krub. Thank you