Case1
Customer Rental System
1. Customers apply for a video rental card. They fill out a form and provide a means of
verifying their identity. They are issued a video rental card.
2. Customer rent video by giving the clerk their video rental card and the video cassettes or
video games. The clerk totals the amount of the rental, which is received from the
customers. Customers are given a receipt with the due date on it. A record is created for
each item rented.
3. Customers return video cassettes or video games. If the video is returned late, a note and
the amount of the late fee is made on the record.
4. If a customer has a late fee, he or she is required to pay the amount the next time an item
is rented.
5. The company has several special policies designed to provide a competitive edge in the
video rental market. Once a month, the customer rental records are reviewed for
customers who have rented more than the bonus level, currently set at $50. Bonus
customers are sent a letter thanking them for their business as well as issuing them several
free rental coupons (depending on the amount of rental for the month).
6. Once a year, the customer records are examined for customers who have rented more than
a yearly bonus level (currently set at $250). A letter, free rental coupons, and a certificate
for a free video (if a customer has rented over two times the bonus level) are sent to the
customer.