. Communication Culture. According to Srivastava and Gips, (2009) taking Chinese business culture for example, management is not used to to explaining actions to employees so the progress of the project had not been communicated down the chain of command. The culture
was such that the management inclined to act as father figures to employees. This meant management was
professed to know what was best for the employees and that employees should place trust in the manager’s judgment. Questioning leadership is not part of the culture norm. This resulted in a workforce that did not have the “big picture” view of the organization and its goals (Talet and Al-Wahaishi, 2011). This constrains the need for information exchange among managers. Thus, ERP is used to reinforce hierarchical control instead of peer-to-peer communication and cross functional integration which is the distinguishing characteristic of ERP (Rasmy et al., 2005). Also, high context culture in which people are more tightly attached to each other and, because of this strong relationship, a social hierarchy exist that expect individuals to keep their expressions within their control and to communicate information in a simple way but with profound meanings. On the other hand, people in Low context culture are individualized and liess attached to others (Huang et al., 2002). When dealing with new technology, high context cultures may adopt it only if they fully understood its technical aspects in depth and are assured that there are no risks attached while low context cultures feel comfortable in dealing with new technology. People in these culture feel uncomfortable working with old systems for a long time and prefer to use new things (Zhou-Sivunen, 2006).
. Communication Culture. According to Srivastava and Gips, (2009) taking Chinese business culture for example, management is not used to to explaining actions to employees so the progress of the project had not been communicated down the chain of command. The culture
was such that the management inclined to act as father figures to employees. This meant management was
professed to know what was best for the employees and that employees should place trust in the manager’s judgment. Questioning leadership is not part of the culture norm. This resulted in a workforce that did not have the “big picture” view of the organization and its goals (Talet and Al-Wahaishi, 2011). This constrains the need for information exchange among managers. Thus, ERP is used to reinforce hierarchical control instead of peer-to-peer communication and cross functional integration which is the distinguishing characteristic of ERP (Rasmy et al., 2005). Also, high context culture in which people are more tightly attached to each other and, because of this strong relationship, a social hierarchy exist that expect individuals to keep their expressions within their control and to communicate information in a simple way but with profound meanings. On the other hand, people in Low context culture are individualized and liess attached to others (Huang et al., 2002). When dealing with new technology, high context cultures may adopt it only if they fully understood its technical aspects in depth and are assured that there are no risks attached while low context cultures feel comfortable in dealing with new technology. People in these culture feel uncomfortable working with old systems for a long time and prefer to use new things (Zhou-Sivunen, 2006).
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