Satisfaction with care was measured in the questionnaire
with PSQ-18 (Addendum 1). This measure of satisfaction with
healthcare has established internal and external validity has
been used in various settings.6–8 It includes 18 items which are
categorized into 7 subscales: general satisfaction, technical
quality (proficiency), interpersonal manner, communication,
financial aspects, time spent with doctor, and accessibility
and convenience. Each item is scored on a scale from 1 to 5
with higher scores indicating higher satisfaction. Sub-scale
scores represent average scores for items within that domain.
Cronbach's coefficient alpha of internal reliability ranges from
0.74 to 0.95 for each subscale scor