Ethical issues concern every manager and every other person with
responsibilities to a business. Poor ethics can cost millions of dollars in
damage, cause irreparable harm, and even destroy a good company, as was
the case with Arthur Andersen. Although the American public has never
rated the ethics of business executives very high, the topic of ethics has yet to achieve mainstream status in most business schools and hospitality programs.
Discussion about the topic and research in hospitality ethics must continue in
order to provide answers to ethical conundrums faced by today’s hospitality
managers.
Parsing the concerns of GM’s during 2009 and 2010 has shed light
on the additional ethical problems that can be experienced during a recession.
The insights found in this research illuminate ways the economy affected the
hospitality industry and impacted all levels of lodging, from economy hotels
to top luxury properties. Low industry pay, weak employee motivation, rate
integrity, and contract cutback issues were quotidian concerns of GM’s
during this difficult time. This research, although limited in scope, provides a
clear picture of the GM’s major ethical problems; further research should be
conducted along these lines to explore this topic in more depth. While no
sweeping conclusions can be generalized from this small sample, the study
nevertheless illustrates the GM’s concerns during a very difficult time for the
industry and increases the body of knowledge concerning ethical issues in the
hospitality industry
Ethical issues concern every manager and every other person withresponsibilities to a business. Poor ethics can cost millions of dollars indamage, cause irreparable harm, and even destroy a good company, as wasthe case with Arthur Andersen. Although the American public has neverrated the ethics of business executives very high, the topic of ethics has yet to achieve mainstream status in most business schools and hospitality programs.Discussion about the topic and research in hospitality ethics must continue inorder to provide answers to ethical conundrums faced by today’s hospitalitymanagers.Parsing the concerns of GM’s during 2009 and 2010 has shed lighton the additional ethical problems that can be experienced during a recession.The insights found in this research illuminate ways the economy affected thehospitality industry and impacted all levels of lodging, from economy hotelsto top luxury properties. Low industry pay, weak employee motivation, rateintegrity, and contract cutback issues were quotidian concerns of GM’sduring this difficult time. This research, although limited in scope, provides aclear picture of the GM’s major ethical problems; further research should beconducted along these lines to explore this topic in more depth. While nosweeping conclusions can be generalized from this small sample, the studynevertheless illustrates the GM’s concerns during a very difficult time for theindustry and increases the body of knowledge concerning ethical issues in the
hospitality industry
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