Along with our selection systems, another important
aspect of maintaining the NPPC culture of customer
focus is our focus on measuring and continually
improving the relationships we have with all three types
of our customers. We collect many different types
of data and use the metrics to evaluate the success
of our improvement efforts. Because our strategic plan
is communicated and deployed throughout the
organization, we have a systematic way of driving a
focus on customers from the top down throughout all
levels of the organization.