MANAGEMENT PERFORMANCE EVALUATION
HOTEL:
NAME:
POSITION: LEVEL:
TIME IN POSITION:
DATE OF REVIEW:
SIGNATURE:
SIGNATURES REQUIRED BY THE FOLLOWING INDIVIDUALS
BEFORE RETURNING THE FORM TO HUMAN RESOURCES.
REVIEWING MANAGER:
DEPARTMENT HEAD:
DIVISION HEAD:
DIRECTOR OF HUMAN RESOURCES:
GENERAL MANAGER:
Part 1: SITUATION OVERVIEW
Comment on any factors affecting the employee or the department, which should be borne in mind when examining review:
โปรดระบุองค์ประกอบหรือสถานการณ์ที่มีผลกระทบต่อตัวพนักงานหรือต่อแผนกซึ่งควรจะคำนึงในระหว่างการประเมินผลนี้
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
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Part 2: ACHIEVEMENTS
Comment on any specific employee achievements since the last review:
โปรดให้ความเห็นเกี่ยวกับผลการปฏิบัติงานของพนักงาน และความสำเร็จจากเป้าหมายที่ตั้งไว้ในการประเมินครั้งที่แล้ว
Identify specific goals & objectives for oneself to achieve in the next review:
โปรดตั้งวัตถุประสงค์หรือเป้าหมายที่ท่านสามารถทำให้บรรลุได้ในปี
GOALS AND OBJECTIVES
TARGET DATE FOR COMPLETION
Part 3: SKILLS
I. PEOPLE LEADERSHIP SKILLS
A
Outstanding
(5 points)
ดีเยี่ยม A-
Good
(4 points)
ดี B
Standard
(3 points)
พอใช้ C
Below Standard
(2 points)
ต่ำกว่ามาตรฐาน D
Unsatisfactory
(1 point)
ควรปรับปรุง
MOTIVATOR
Motivates and stimulates others to achieve results through support and encouragement.
Guides others in the completion of projects by providing frequent feedback.
DEVELOPER
Develops subordinates’ skills and competencies by accurately assessing skills and planning effective individualized development activities that are related to current and future jobs.
Provides detailed, specific and timely feedback to others; effectively coaches staff.
Deals effectively with under-performance.
LEADER
Uses appropriate interpersonal styles and methods to guide individual or a group toward goal achievement.
Modifies behavior according to tasks and individuals involved & proactively seek out creative solutions to training needs.
Balances and supports staff and organizational needs - provides the necessary support and gets the job done.
Total score
Comments:
II. PROBLEM SOLVER/SOUND ANALYZER
A
Outstanding
(5 points)
ดีเยี่ยม A-
Good
(4 points)
ดี B
Standard
(3 points)
พอใช้ C
Below Standard
(2 points)
ต่ำกว่ามาตรฐาน D
Unsatisfactory
(1 point)
ควรปรับปรุง
Considers the big picture when making decisions in a timely manner; considers both short- and long-term implications.
Appropriately analyzes a problem given its severity or impact and actively seeks ideas and solutions from others to determine the best
solution.
Total score
Comments:
III. IMPLEMENTER/ACTION TAKER A
Outstanding
(5 points)
ดีเยี่ยม A-
Good
(4 points)
ดี B
Standard
(3 points)
พอใช้ C
Below Standard
(2 points)
ต่ำกว่ามาตรฐาน D
Unsatisfactory
(1 point)
ควรปรับปรุง
Achieves goals to meet requirements.
Manages by achieving desired outcomes, without being caught up in ‘the processes.
Remains very effective despite multiple or conflicting priorities or unusual circumstances; establishes clear priorities and reevaluates them regularly.
Responds in a timely manner when action needs to be taken.
Total score
Comments:
IV. PROFESSIONALISM/VERSATILITY
FLEXIBILITY
A
Outstanding
(5 points)
ดีเยี่ยม A-
Good
(4 points)
ดี B
Standard
(3 points)
พอใช้ C
Below Standard
(2 points)
ต่ำกว่ามาตรฐาน D
Unsatisfactory
(1 point)
ควรปรับปรุง
Finds and applies many different approaches to his or her work; quickly shifts gears to suit audience and situation.
Prioritizes and handles multiple demands and tasks at a time, recognizes the need for assistance before a crisis occurs.
Finds solutions to challenges while remaining calm and attentive & displays concern for others regardless of the circumstances.
Responds enthusiastically to organizational change; actively supports and participates in new programs and processes; is an agent for change.
Total score
Comments:
V. PLAYER ON THE TEAM
A
Outstanding
(5 points)
ดีเยี่ยม A-
Good
(4 points)
ดี B
Standard
(3 points)
พอใช้ C
Below Standard
(2 points)
ต่ำกว่ามาตรฐาน D
Unsatisfactory
(1 point)
ควรปรับปรุง
Actively assists other departments, regardless of his or her role (or department); pitches in to help when a difficult problem (crunch) occurs.
Actively seeks the diverse opinions of others to assist in making better decisions; asks for the team’s viewpoints.
Stimulates cooperation and teamwork with other divisions within the hotel. Also, works cooperatively with others.
Takes responsibility for his or her tasks in a group project according to deadlines.
Total score
Comments:
VI. PUBLIC AMBASSADOR
A
Outstanding
(5 points)
ดีเยี่ยม A-
Good
(4 points)
ดี B
Standard
(3 points)
พอใช้ C
Below Standard
(2 points)
ต่ำกว่ามาตรฐาน D
Unsatisfactory
(1 point)
ควรปรับปรุง
Promotes the positive reputation of the Hotel and of Centara Hotels & Resorts; responds quickly when that reputation is at risk, and builds loyalty to the Hotel / Company within the community.
Is pro-active in local professional associations and community affairs that directly benefit the hotel’s business and/or reputation.
Total score
Comments:
VII. INTERPERSONAL SENSITIVITY & SKILLS
A
Outstanding
(5 points)
ดีเยี่ยม A-
Good
(4 points)
ดี B
Standard
(3 points)
พอใช้ C
Below Standard
(2 points)
ต่ำกว่ามาตรฐาน D
Unsatisfactory
(1 point)
ควรปรับปรุง
Deals effectively with people from diverse backgrounds.
Achieves the confidence and trust of superiors, peers, and employees. Earns a reputation for fairness and approachability.
Treats others with respect and tact; listens well.
Avoids overusing status or position power.
Total score
Comments:
VIII. ADMINISTRATION / SYSTEMS A
Outstanding
(5 points)
ดีเยี่ยม A-
Good
(4 points)
ดี B
Standard
(3 points)
พอใช้ C
Below Standard
(2 points)
ต่ำกว่ามาตรฐาน D
Unsatisfactory
(1 point)
ควรปรับปรุง
Effectively balances administrative duties so that being with employees at their works’ area is in practice and done.
Effectively utilizes the operating and reporting capabilities of the followings in a timely manner as well.
- Microsoft Word & Excel
- Monthly Report
- E -Mail
Ensures all divisions comply with all administrative requirements in a timely and efficient manner.
Total score
Comments:
IX. PEOPLE A
Outstanding
(5 points)
ดีเยี่ยม A-
Good
(4 points)
ดี B
Standard
(3 points)
พอใช้ C
Below Standard
(2 points)
ต่ำกว่ามาตรฐาน D
Unsatisfactory
(1 point)
ควรปรับปรุง
Works attentively to attract appropriately skilled candidates to best serve the needs of the organization.
Identifies and promotes the development of staff to satisfy needs for potential managers of own Hotel and other Centara Hotels & Resorts properties.
Identifies, analyzes and takes action to resolve any unsatisfactory patterns of employee turnover; meets hotel established goals.
Actively supports, conducts and participates in any training arranged by hotel / company.
Deals with all disciplinary and grievance matters in a consistent manner and ensures each issue is appropriately documented.
Oversees that all departments conduct timely and quality evaluation.
Conducts effective department meetings; appropriately communicates and completes any action items.
Total score
Comments:
X. PRODUCT A
Outstanding
(5 points)
ดีเยี่ยม A-
Good
(4 points)
ดี B
Standard
(3 points)
พอใช้ C
Below Standard
(2 points)
ต่ำกว่ามาตรฐาน D
Unsatisfactory
(1 point)
ควรปรับปรุง
Builds and maintains confidence and credibility with employees, supervisory staff and managerial staff supported by positive feedback.
Coordinates with management team fun and creative employee relation functions that stimulate and support enthusiasm. Maintains Centara Hotels & Resorts standards / quality of work & ensures employees in the department recognize & follow the standards / work quality as well as the accuracy at work.
Total score
Comments:
XI. PROFIT
A
Outstanding
(5 points)
ดีเยี่ยม A-
Good
(4 points)
ดี B
Standard
(3 points)
พอใช้ C
Below Standard
(2 points)
ต่ำกว่ามาตรฐาน D
Unsatisfactory
(1 po