Hello,
I am currently offshift and will be back in the office on the 4/24/2015 at 08:30am GMT. If you want immediate assistance with one of my cases please contact support @ +1 800 782 4362, quote the service request number and the service request will be re-assigned to another engineer.
The global list of EMC Customer Support Center telephone numbers can be found here http://www.emc.com/collateral/contact-us/h4165-csc-phonelist-ho.pdf.