Measuring Knowledge Management
By way of a final note to more fully understand what knowledge
management really is, it is useful to briefly consider and discuss the
measurement of the results of a knowledge management system. Any
such system of measurement must take into consideration the value of
knowledge assets and the magnitude of knowledge sharing. Admittedly,
such measurement is a difficult task since knowledge is generated by human
beings and is both tacit and dynamic. Since the management of knowledge
involves the coordination of individuals who create, share, organize and
apply knowledge, measuring this management involves the tracing and
documentation of the causal relationships between the application of
knowledge and its creation and sharing.