It’s a rather frustrating experience. Perhaps you have had a similar experience (or several). I talk to clients all the time who go through this kind of thing.
Now let’s look at a different scenario. You have Word open on your computer screen, but no book in front of you. Instead, sitting beside you is a patient teacher who is there to provide personal computer instruction. So when something happens on the screen, and you don’t know what caused it or how to fix it, you can immediately ask the question that is on your mind: “What caused that? How do I fix it?” No fumbling through pages, or trying to look in an index…just a simple question, and an immediate answer. That’s the beauty of personal computer instruction.