Our people are at the heart of what makes M&S different. As we continue to transform the business, we have worked hard to ensure that we have the capabilities in place to drive the company forward. We have continued to make sure that our 86,000 employees throughout the business are confident, engaged and knowledgeable. As the retail landscape evolves, we continue to train our colleagues in the latest digital developments in retail. But despite changing shopping habits, we know that customers still want the personal touch. That’s why our store employees are as dedicated as ever to providing exceptional levels of customer service