Discussion
The findings from this study support the available literature in suggesting that consumer satisfaction with the services provided by a nurse practitioner is high, at least equivalent to satisfaction with services provided by a medical practitioner (Chang et al. 1999, Kinnersley et al. 2000, Knudtson 2000, Mundinger et al. 2000, Pinkerton & Bush 2000, Shumet al. 2000, Venning et al. 2000).
The current study is particularly pertinent as it addresses a significant paucity in the literature pertaining specifically to the nurse practitioner role for psychiatric/mental health nursing. The findings of this qualitative study suggest that consumers of treatment services provided by the nurse practitioner candidate have generally viewed the service more positively than the service they perceive they would have received from a medical officer. Although one participant stated that a higher standard of care could be expected from a medical practitioner due to superior qualifications and experience, the particular participant nevertheless described the care received from the nurse practitioner candidate in a highly favorable light.
The specific comments articulated by the participants suggest that the positive factors of the treatment provided by the nurse practitioner candidate included more time available for consultation as concluded from the research conducted by Shum et al.(2000) and Kinnersley et al. (2000). Patient education and the provision of education was considered more likely to be characteristic of treatment provided by the nurse practitioner candidate (Byrne et al. 2000, Horrocks et al. 2002).
DiscussionThe findings from this study support the available literature in suggesting that consumer satisfaction with the services provided by a nurse practitioner is high, at least equivalent to satisfaction with services provided by a medical practitioner (Chang et al. 1999, Kinnersley et al. 2000, Knudtson 2000, Mundinger et al. 2000, Pinkerton & Bush 2000, Shumet al. 2000, Venning et al. 2000).The current study is particularly pertinent as it addresses a significant paucity in the literature pertaining specifically to the nurse practitioner role for psychiatric/mental health nursing. The findings of this qualitative study suggest that consumers of treatment services provided by the nurse practitioner candidate have generally viewed the service more positively than the service they perceive they would have received from a medical officer. Although one participant stated that a higher standard of care could be expected from a medical practitioner due to superior qualifications and experience, the particular participant nevertheless described the care received from the nurse practitioner candidate in a highly favorable light.The specific comments articulated by the participants suggest that the positive factors of the treatment provided by the nurse practitioner candidate included more time available for consultation as concluded from the research conducted by Shum et al.(2000) and Kinnersley et al. (2000). Patient education and the provision of education was considered more likely to be characteristic of treatment provided by the nurse practitioner candidate (Byrne et al. 2000, Horrocks et al. 2002).
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