What You Need to Know About Feedback
After a buyer purchases an item from you and the transaction has been completed, the buyer now has the opportunity to write a comment on how their experience went with you as well as leaving you positive, neutral or negative feedback, or even no feedback at all. Feedback has a crucial role on your success as an eBay seller; not enough feedback will leave buyers unsure if they can trust you, low feedback percentage means you have a bad reputation as a seller (i.e. late with shipping, inaccurate descriptions of you item, etc.) many buyers will avoid you, your sales will take a serious hit. It is most important that you place your buyers as your number one priority throughout the entire transaction process and thereafter, happy buyers means positive feedback, and that means more sales for you. A huge problem with eBay’s feedback though, as a seller, you can only leave your buyer positive feedback (or not feedback). That’s right, if you have a ‘nightmare’ buyer, there’s nothing you can do to warn other sellers about them, because buyers cannot be hit with negatives, and therefore if you’re solely a buyer, your feedback percentage will always remain a perfect 100%. Yours on the other hand is subject to fluctuate if you’re not on top of your selling game. Personally, I would never buyer from a seller with a feedback of 90% or lower, especially if they don’t have many feedbacks or sales to begin with. If you have 100 total feedbacks and you have a percentage score of 90%,that means TEN buyers left you negative feedback. I’m not taking any chances with that seller, I’ll find someone else with the same product I want who has a higher score. And that my friends, is how a lot of buyers think. So please, do not take feedback lightly, it is something you should constantly be focused on.