E-marketing is the concentration of all efforts in terms of adapting and developing marketing strategies into the virtual spaces:
web, social media… In an e-commerce site, e-marketing must help consumers in their purchase. This requires precise knowledge
of the customer´s preferences. For this reason, holders of e-shops must find out to whom, to what, how and when to refer to the
customer, ergo, to know the “consumer decision journey” and strengthen their engagement. This analysis is obtained when the
customer is visiting an e-shop because (s)he leaves a digital footprint that can be used to understand his/her needs, desires and
demands as well as to improve web presence. These data can be used for data mining to understand the e-marketing and selling
processes in a better way. In this paper a survey of 86 e-shops in Spain is presented. In the conclusions, some ideas for good emarketing
practices related to the buying behaviour analysis of customers are shown. Hence, new trends in e-marketing are
suggested from a strategic, tactical and operational level in which different data mining techniques ease the purchase and the
engagement.
E-marketing is the concentration of all efforts in terms of adapting and developing marketing strategies into the virtual spaces:web, social media… In an e-commerce site, e-marketing must help consumers in their purchase. This requires precise knowledgeof the customer´s preferences. For this reason, holders of e-shops must find out to whom, to what, how and when to refer to thecustomer, ergo, to know the “consumer decision journey” and strengthen their engagement. This analysis is obtained when thecustomer is visiting an e-shop because (s)he leaves a digital footprint that can be used to understand his/her needs, desires anddemands as well as to improve web presence. These data can be used for data mining to understand the e-marketing and sellingprocesses in a better way. In this paper a survey of 86 e-shops in Spain is presented. In the conclusions, some ideas for good emarketingpractices related to the buying behaviour analysis of customers are shown. Hence, new trends in e-marketing aresuggested from a strategic, tactical and operational level in which different data mining techniques ease the purchase and theengagement.
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