Dear Elisabetta Besozzi,
Thank you for your report. I’m ok for root cause and action but I need to ensure you take action already.
Please take a photo as below list and send to me.
1. Picture of the instrument to open packaging compare between before and after.
2. Picture of connect an alarm that stops the automatic evacuation system compare between before and after.
For your question I reply in green text. Please see as below mail.