7.9 When a viewer complains by telephone about material covered by the Code, and wishes to
pursue the complaint further, the licensee will advise him or her that a written complaint
may be made within 30 days of the particular broadcast, and that the licensee is obliged to
respond in writing to that complaint.
7.9.1 If a complaint of this nature is made to a licensee by means of a telephone
typewriter, it will be treated as an oral complaint but the licensee will write to the
complainant within 10 working days to advise him or her of the formal complaint
procedures set out in Clause 7.9.