Good Afternoon Siriporn,
Thank you for the message.
Unfortunately we are unable to cancel the account in full unless two security details are verified properly. You have only verified one security detail correct. Please reply to this email including the answer of the following security details, so we may continue with the cancellation of your account nupla:
SECURITY QUESTION 1 - Full home mailing address?
SECURITY QUESTION 2 - PayPal Email?
Based on your experience, do you have any suggestions that might help us improve our products and services?
If you need additional help, please reply to this email making sure to include the original messages for an accurate response. If your prefer, you may call us at (1) 760-602-3000 M-F 8am-3pm Pacific Time. Please listen to the entire list of telephone choices in order to ensure you reach the proper department.
Kindest Regards,
Genesia
.WS Support