Refer to above booking, we were informed by sub agent that guest complains and requested early check out.
Guest does not decide the check out date yet and they would like to check first whether is it
possible to early check out without additional charge and charge this booking as actual stayed?
Please find the comment from guest as follows;
This is not as expected to 4 stars dusty room, snails in the shower at the pool and generally poor cleaning around it all. It is also on the website under the hotel there are grocery store on the grounds, it is not tru. We can not buy Foods etc to room. We are not happy with the hotel and will cancel as soon as possible.
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