Azevedo and her team led the product launch. “When we went to Pampers, we were more
structured coming in,” she said. “Pampers launched Pampers Básica regionally to avoid the capacity
issues. I’m not going to be able to spend on capacity for manufacture, but also I’m not going to put
myself, as in Always, where I underestimated volume.” They focused on the HFS sales channel in São
Paulo and in select states, leaving out the large low-income markets in the Northeast because of high
freight costs. They advertised the new price point on TV and in stores. At first, packages were small
because the team assumed that the target market lacked the cash flow to buy value packs; and many
stores, due to their small size, had limited stock-keeping space. Aisles were already narrow as
products were commonly stacked to the ceiling. Deep consumer understanding indicated that
caretakers valued long-lasting absorption most, so they put pictorial claims of a wrung towel on the
package, claiming the diaper would last 8 to 10 hours. Finally, they shelved the product separately
from the other tiers and decided to not offer special in-store displays.