Roles & Responsibilities:
• To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
• Understand and deliver business strategies and improve customer services through the execution of self-service
• Accountable for meeting individual (KPIs) and team goals
• Continuously identify work process improvements and communicate to Team Leaders and (or) Manager
Qualifications:
• MUST have good command of spoken and written ENGLISH language plus the ability to speak Thai.
• At least 1 year of working experience in the related field would be desirable although fresh graduates are welcome to apply.
• Immaculate telephone manners and communication skills.
• Excellent listening skills, critical-thinker with attention to detail.
• Minimum typing speed of 35 words per minute.
• Willing to work on rotating shifts.
• Ability to work in both a team environment and autonomously.
• Demonstrate high degree of integrity and confidentiality.
What we offer:
• 5 day work week
• Competitive annual salary above market rate
• Medical coverage (outpatient and inpatient)
• 4 weeks’ paid training
• Discounted hotel accommodation; anywhere in the world
• Exposure to travel industry
• Work culture: balance in work and life
• Work environment: multinational
• Dress code: smart casual
• Strategic office location : city centre, Bangkok