In addition, for the items of reliability dimension, the students were most unhappy with the “Provide their services at the time promised” with the gap score value of -1.57 and followed by “Show a sincere interest in solving student’s problem” with -1.40. Next unhappy items of reliability towards the university were “Promised to do something and did so” and “Perform the service right the first time” with the gap score value of -1.27 and -1.23 respectively, while the last unhappy item goes to “Keep the accurate record” with -1.18.
Furthermore, among all the five dimensions, responsiveness overall gap score value was the highest with -1.67. This showed that in the midst of all dimensions, students were really frustrated with the responsiveness given by
In addition, for the items of reliability dimension, the students were most unhappy with the “Provide their services at the time promised” with the gap score value of -1.57 and followed by “Show a sincere interest in solving student’s problem” with -1.40. Next unhappy items of reliability towards the university were “Promised to do something and did so” and “Perform the service right the first time” with the gap score value of -1.27 and -1.23 respectively, while the last unhappy item goes to “Keep the accurate record” with -1.18.Furthermore, among all the five dimensions, responsiveness overall gap score value was the highest with -1.67. This showed that in the midst of all dimensions, students were really frustrated with the responsiveness given by
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