Thanks for choosing Apple.
Hello Artit,
Michael here, from the iTunes Store. Before I begin addressing your email I would like to sincerely apologize for the delay in our reply, we are currently experiencing a much higher volume then usual and this has backed us up a little bit. That being said, your patience up to this point is very much appreciated, and if you require any further assistance after reading this email please respond and let me know. Your response will go straight to the top of my inbox and will be given top priority.
I see that your nephew inadvertently purchased "345 Cash" on the iTunes Store. When it comes to your money, I can certainly appreciate how important it is to feel that you are treated fairly, and I would be more than happy to help you out with this today.
I'm happy to report that I was able to reverse the charge for "345 Cash," which I understand was unintentional. You will see a credit of $29.99, plus any applicable taxes, on your credit card within ten business days.
If you have any further questions or concerns regarding this purchase, please let me know and I would be more than happy to address them for you. Thank you very much for being part of the iTunes Store family, Artit, and I hope you have a great day.
Thanks for choosing Apple.
Hello Artit,
Michael here, from the iTunes Store. Before I begin addressing your email I would like to sincerely apologize for the delay in our reply, we are currently experiencing a much higher volume then usual and this has backed us up a little bit. That being said, your patience up to this point is very much appreciated, and if you require any further assistance after reading this email please respond and let me know. Your response will go straight to the top of my inbox and will be given top priority.
I see that your nephew inadvertently purchased "345 Cash" on the iTunes Store. When it comes to your money, I can certainly appreciate how important it is to feel that you are treated fairly, and I would be more than happy to help you out with this today.
I'm happy to report that I was able to reverse the charge for "345 Cash," which I understand was unintentional. You will see a credit of $29.99, plus any applicable taxes, on your credit card within ten business days.
If you have any further questions or concerns regarding this purchase, please let me know and I would be more than happy to address them for you. Thank you very much for being part of the iTunes Store family, Artit, and I hope you have a great day.
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