Compliance
To restore society's trust and be recognized as an enterprise with integrity, MMC believes it is essential to ensure that all staff members thoroughly comply with business ethics.
Framework for promoting business ethics
Mitsubishi Motors has strengthened the organization to ensure that awareness of compliance spreads to each and every employee by placing managers in charge of reinforcing compliance awareness at multiple levels. As the chart below shows, the chief business ethics officer (CBEO) directs compliance officers at the operating headquarters level, who then direct “code leaders” at the departmental level. These leaders are charged with increasing compliance awareness directly among employees.
To create a workplace environment that is not conducive to scandals and promotes their early detection as well as self-correction, Mitsubishi Motors has established internal disclosure systems such as an internal Employee Counseling Office and an External Counseling Office, established with the help of outside attorneys.
Safety Pledge Days
To prevent past incidents such as the regrettable recall problems from being forgotten over time, January 10 and October 19 have been designated “Safety Pledge Days,” since two fatal accidents occurred on those days involving large trucks manufactured by Mitsubishi Fuso, a former Mitsubishi Motors subsidiary. We have set aside these days to give special consideration at each of our workplaces to voluntary actions that can be taken to prevent such accidents from recurring.
Promoting business ethics
Our program for promoting business ethics centers on the compliance officers at each department who draft and implement individual departmental measures.
In fiscal 2013, we welcomed instructors from outside the company, who conducted compliance training for compliance officers and “code leaders.” We also hosted training sessions for Mitsubishi Motors Group companies in Japan (including exclusive dealers) and included group sessions themed on case studies and response to new legislation, among others.
Furthermore, three times each year we hold company ethics discussion meetings to deliberate on familiar corporate issues in the workplace.
The Business Ethics Committee
The Mitsubishi Motors Business Ethics Committee was established in June 2004 as an advisory body to the Board of Directors of Mitsubishi Motors.
The aims of this committee, which is made up solely of external experts, are to conduct guidance and consultation from the viewpoint of external oversight and common sense. The scope of the committee's activity is not limited to business ethics, but also includes matters related to quality problems and corporate culture.
The committee met 12 times during fiscal 2013 and conducted briefings on 22 issues, including quality control activities and others. The committee's views, guidance and advice were sought on these issues.