Abstract— The role of Information and Communication
Technology in achieving organization’s strategic development
goals has been an area of constant debate, and as well perceived
in different management dimensions. Most universities are
therefore employing it (ICT) as a tool for competitive advantage
to support the accomplishment of their objectives. Universities
are also known to have branches or campuses that need strong
and steady strategic plans to facilitate their steady expansion and
growth. Besides, production of quality services from the various
levels of management in these universities requires quality
strategic plans and decisions. In addition, to realize the steady
growth and competitive advantage, ICT not only has to be an
additive but a critical component towards supporting
management processes in the universities. This research sought to
determine the role of ICT in supporting management processes in
institutions of higher learning in Kenya. The research
investigated how the different levels of management used ICT in
their management processes and whether the use had any effect
on management processes. The research further made
recommendations to the universities on better use of ICTs in their
management processes. A public university in Kenya was used as
a case study in this research.