Customer Service Management in Tourism and Hospitality
Customer service management in tourism and hospitality is generated for serving customers by following the standard of the organization which need to be maintained, and the quality system of the organization is necessary to be analysed and improved “Exceed your customers’ expectations. If you do, they’ll come back over and over” by Walton (2014)
Praram9 Hospital is a 15 level building which is located in more than 2,400 square metres, which was established by a group of professional and physicians in Huaykwang district in Bangkok Province, the capital centre of Thailand. (ThailandMedTourism, 2010) There are more than 300 patient beds in the hospital. (Praram9, 2014) Praram9 Hospital is a most trusted hospital and accredited as World Class Medical Services by JCI (USA) in 2011 and 2014. (MyMedholiday, 2014) Customers in Praram9 Hospital generally are general patients. The hospital emphasizes about the quality of customer service and quality of medication and makes it international. In the future, the medical treatments will be modern and developed technology, and maintain its firm and standards. (Praram9, 2014)