• Operation Hours: Monday – Sunday
o Incoming Call since 9.00AM until 19.00PM
o Outgoing Call since 9.00AM until 19.00 PM
o Email feedback (within 2 working hours) Since 9.00AM until 19.00PM
o Marketplace Agent since 9.00AM until 6.00PM
o Sunday required 3 dedicated agents
Holidays and public holidays
o Incoming Call since 9.00AM until 6.00PM
o Outgoing Call since 9.00AM until 6.00 PM
o Email feedback (within 4 working hours) Since 9.00AM until 19.00PM
o Marketplace Agent since 9.00AM until 6.00PM
o Public holiday required 3 dedicated agents