create pay plans that reward employees for a specific unit of output provide a good example of incentive pay plans that reward certain behaviors (output). However, it is important to recognize that by rewarding certain behaviors (output), managers may accidentally create other problems. For instance, consider the situation where call center employees are rewarded for the number of calls answered during a shift. While this reward program will clearly lead to an increase in the call volume for customer service representatives, it will also likely increase reports of unresolved calls. Thus, often the best compensation programs include fixed pay and incentive pay that focuses on both short-term and long-term metrics