Under the principles and intentions of The Royal Decree on Criteria and
Procedures for Good Governance B.E. 2546 (2003) to create responsive public
administration with citizens at the center of government activities, the OPDC published the New Public Management Techniques and Methods Handbook: Citizen centered Approach to Public Administration in B.E. 2549 (2006), which has been used
as an operational handbook for responding to and satisfying the needs and wants of
citizens.